Shipping your parcel
- Parcels are generally dispatched within 2 days after payment is received. They are shipped via Colissimo (La Poste), Chronopost/DPD, DPD Relais/Chronopost Relais and Mondial Relay in France and mainland Europe. Benelux countries, Germany, Spain, Austria and Italy may also benefit from delivery to pick-up points via Mondial Relay. Unfortunately, other countries cannot currently be delivered to pick-up points.
- Shipping fees include preparation and packaging costs as well as postage. Handling fees are fixed, while transport costs vary according to the total amount of your order and the shipping method selected. For destinations outside Europe, shipping is calculated based on weight and is limited to 5 kg volumetric weight per parcel.
- We recommend combining all your items into a single order to optimize shipping costs. We cannot combine two orders placed separately, and shipping fees apply to each of them. Your parcel is shipped at your own risk, but special care is taken with fragile items.
- Shipping fees include home delivery or delivery to a pick-up point, customs fees where applicable (all countries outside the European Union), insurance in case of loss/damage, as well as a contribution to carriers’ fuel and security surcharges.
- Your items are carefully packed in suitable cartons. Madacha has chosen to reuse packaging whenever possible in order to reduce unnecessary waste. To learn more, please read our article on our blog.
Shipping fees
FRANCE
Available delivery services
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Delivery to pick-up points: Mondial Relay and DPD/Chronopost Relais
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Home delivery: Colissimo
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Express delivery: Chronopost
Delivery rates
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Mondial Relay delivery: €5.50 up to €48.99; free from €49 incl. VAT
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DPD/Chronopost Relais delivery: €5.90 up to €48.99; free from €49 incl. VAT
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Colissimo home delivery: €6.90
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Express delivery: €15
Indicative delivery times: pick-up point 2–3 days, home 2 days, express 24h
EUROPEAN UNION
Available delivery services
Zone 1: Germany, Belgium, Luxembourg and the Netherlands
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Delivery to pick-up points: Mondial Relay
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Home delivery: Colissimo
Delivery rates
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Mondial Relay delivery: €6.75 excl. VAT (+ destination country VAT) up to €84.99; free from €85 incl. VAT
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Colissimo home delivery: €8.25 excl. VAT (+ destination country VAT) up to €149.99, and €12.50 (+ destination country VAT) from €100
Indicative delivery times: pick-up point 3–4 days, home 3 days
Zone 2: Austria, Italy and Spain
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Delivery to pick-up points: Mondial Relay
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Home delivery: Colissimo
Delivery rates
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Mondial Relay delivery: €6.75 excl. VAT (+ destination country VAT) up to €149.99; free from €150 incl. VAT
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Colissimo home delivery: €8.25 excl. VAT (+ destination country VAT) up to €99.99, and €12.50 (+ destination country VAT) from €100
Indicative delivery times: pick-up point 5–6 days, home 3–4 days
EUROPEAN ISLANDS AND OTHER EUROPEAN UNION COUNTRIES
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Home delivery: Colissimo
Delivery rate
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Colissimo home delivery: €10.75 excl. VAT (+ destination country VAT) up to €99.99, and €14.00 (+ destination country VAT) from €100
Indicative delivery time: 4–10 days depending on destination
UNITED KINGDOM and SWITZERLAND
Shipments to the United Kingdom and Switzerland include export customs formalities (CN23). For the United Kingdom, please note that the customs duty threshold is generally capped at GBP 135 excl. VAT for private individuals. Any import formalities, as well as associated customs duties, are the responsibility of the recipient. If an order is found to exceed the threshold, we will do our best to contact you before dispatch to request your instructions.
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Home delivery: Colissimo
Delivery rate
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Colissimo home delivery: €15 excl. VAT (+ destination country VAT) up to €99.99, and €20.00 (+ destination country VAT) from €100
Indicative delivery time: 4–6 days
Unclaimed parcels, exchanges and returns
Unclaimed parcels
Your orders are shipped with a tracking number, which is sent to you when your parcel is dispatched. If, for any reason, the parcel is not collected within the carrier’s holding period and is returned to us, a flat return fee of €10 per parcel will be deducted from the refund. This fee includes processing costs, the carrier’s shipping costs, and the carrier’s fuel and security surcharges. These fees apply to any order within the European Union. The flat fee is increased to €18 for Switzerland, the United Kingdom and any non-EU country to cover customs declaration costs.
Exchanges
We accept exchanges in the event of an error with the product, including slipper sizes, within 14 calendar days after receipt. For an exchange request, please contact us by email (contact@madacha.com) so that we can provide you with the exchange procedure. Please note that the cost of returning the product to be exchanged is at your expense, and we may ask you to contribute to the shipping cost of the replacement product depending on weight and destination.
Returns
If, for any reason, you wish to return an item, please use the option available in your private “My account” area. We will then send you the information required to return your product to us. In accordance with French law, you have the right to withdraw within 14 calendar days after delivery. Return shipping costs are the responsibility of the customer when exercising the right of withdrawal. In the event of a damaged or non-conforming item compared to the order, return shipping costs are covered by Madacha. In this case, we will provide you with a prepaid shipping label after approval of the reason for return.