Shipment of your parcel
Parcels are usually shipped 2 days after we receive the payment of your order. They are sent by regular post (French post) or by DPD or selected carriers for overseas shippings, to your address. Please note that delivery to points of collect is only available in France, Belgium, Luxemburg and the Netherlands. Whatever the delivery option you choose, we will send you a link to track your delivery online.
Shipment and postage fees include handling, preparation and postage fees. Handling fees are fixed, while cost of shipment varies according to the total weight of the parcel, the destination, the shipment mode selected and the total price of your order. We recommend that you group all your products in one order as we cannot group to different orders in one delivery. In case of multiple orders, we will charge shipment fees to each of them. The parcel is shipped at your own risk, but we want to ensure you that we take special care of fragile products.
Except for DELIVENGO shipments which do not include any insurance and are not liable for reimbursment in case of loss or deterioration, all transport prices include : insurance on transport, delivery at home, customs clearance when applicable. Please note that overseas shipments are limited to 5 kg.
All your articles are carefully wrapped and packed in appropriate boxes.
- If, for any reason, an unclaimed parcel is returned to us after the contractual deadline of the carrier, we will charge a flat fee as follows :
- Unclaimed parcels from the UK, Switzerland and any non-EU country : 18 Eur. This fee includes transport cost from the carrier, fuel surchage and customs proceedings.
- Unclaimed parcels from EU countries : 10 Eur. This fee includes transport cost from the carrier and fuel surcharge. Madacha has chosen to re-use existing packaging when possible as we want o contribute in reducing the volumes of cardboard which are thrown away. If you want to know more about our action, please browse our page "about".
- If for any reason you want to return an article to us, please use the option available in your private space "My account". We will send you all the details and instructions to return the items. Compliant with the French legislation, you can return a parcel up to 14 calendar days further to receiving it. Returns which fall within the 14-days must be shipped back by the customer, and all costs will be borne by the customer (shipment and customs proceedings where applicable). Returns for non-compliant or faulty items must be returned by the customer, and shipment will be borne by Madacha. In the case of a non-compliant order, we will send a pre-paid label after confirming the non-compliance.
Available transport services
Standard delivery (2-3 days) - Prices
.Express delivery (1 day) - Prices
Available transport services
Zone 1 : Germany, Luxemburg, Belgium and Netherlands
Delivery time: 2-4 days according to country.
Zone 2 : Austria, Denmark, Spain, Ireland, Italy, Portugal
Delivery time: 3-6 days according to country.
SWITZERLAND, EU ISLANDS AND OTHER EU COUNTRIES
Delivery time : 4-10 days according to country.
Shipments to the UK include export customs processes further to Brexit on 01/01/2021. Please note that the franchise on customs duties is usually limited to 135 GBP for individuals. Import customs processes and taxes are to be carried out and paid by the buyer. If we notice your order exceeds the customs franchise, we will do our best to contact you before shipping your order to know your instructions.
Delivery time : Colissimo : 3-6 days
Happy Post service (Chronopost or similar)
Delivery time: 10 to 20 business days according to country
Any other destination, please contact us, we will be happy to provide with a quote.