Delivery and returns

Shipment of your parcel

  • Parcels are usually shipped 2 days after we receive the payment of your order. They are sent by regular post (French post) or by DPD, to your address. Please note that delivery to points of collect is only available in France. Whatever the delivery option you choose, we will send you a link to track your delivery online.
  • Shipment and postage fees include handling, preparation and postage fees. Handling fees are fixed, while cost of shipment varies according to the total weight of the parcel, the destination, the shipment mode selected and the total price of your order. We recommend that you group all your products in one order as we cannot group to different orders in one delivery. In case of multiple orders, we will charge shipment fees to each of them. The parcel is shipped at your own risk, but we want to ensure you that we take special care of fragile products.
  • Except for DELIVENGO shipments which do not include any insurance and are not liable for reimbursment in case of loss or deterioration, all transport prices include : insurance on transport, delivery at home, customs clearance when applicable.
  • All your articles are carefully wrapped and packed in appropriate boxes.
  • However, if for any reason you want to return an article to us, please use the option available in your private space "My account". We will send you all the details and instructions to return the items.
  • Madacha has chosen to re-use existing packaging when possible as we want o contribute in reducing the volumes of cardboard which are thrown away. If you want to know more about our action, please browse our page "about".

SHIPMENT OPTIONS AND PRICES

REGULAR DELIVERY (LA POSTE - COLISSIMO)

France (LA POSTE - COLISSIMO):

  • 6,50 Eur up to 74,99 Eur
  • Free delivery from 75,00 Eur

Europe (European Union):

Germany, Belgium, Luxemburg and Netherlands 

  • 10,00 Eur up to 74,99 Eur
  • 8,00 Eur from75 Eur to 149,99 Eur
  • 5,00 Eur from 150,00 to 179,99 Eur
  • Free delivery from 180 Eur

Italy, Spain, Austria, UK, Switzerland

  • 15,00 Eur up to 74,99 Eur
  • 10,00 Eur from 75,00 Eur to 149,99 Eur
  • 8,00 Eur from 150,00 Eur to 179,99 Eur
  • 5,00 Eur from 180,00 Eur

Finland, Norway, Malta, Greece

  • Prices are in volume weight

xxx

<1.5 kg1.5-3 kg3-3.99 kg4-4.99 kg5-5.99 kg6-6.99 kg7-7.99 kg8-8.99 kg9-9.99 kg10-12 kg
12,50 €16,50 €19,00 €24,00 €27,00 €30,00 €35,00 €37,00 €38,00 €42,00 €

European islands and other countries: 

  • Please consult with us (back-to-back invoicing of shipment price and customs proceedings when applicable, depending on your preferred shipment option)

EXPRESS DELIVERY - DPD

France:

  • 9,90 Eur up to 74,99 Eur
  • 6,90 Eur from 75,00 Eur

Europe:

  • Germany, Belgium, Luxemburg, Netherlands: 18,00 Eur up to 149,99 Eur, then 5,00 Eur from 150,00 Eur
  • Austria, Spain, Great-Britain, Italy, Liechtenstein: 25,00 Eur up to 149,99 Eur, then 12,00 Eur from 150,00 Eur

xxx

DELIVERY AT PICK-UP STATION (only available in France)

  • 5,90 Eur whatever the price of the purchase order

xxx

4. Other countries: shipment price on request, and according to applicable legislation. Please find here under an overlook on overseas shipments for selected countries:

xxx

RussiaUSACanadaMexicoAustralia

New Zealand

<500g25 €16 €19 €18 €19 €16 €
500g -1 kg26 €18 €21 €20 €22 €19 €
1 kg - 1.5 kg29 €23 €23 €23 €30 €27 €
1.5 kg - 2  kg29 €23 €23 €23 €30 €27 €
2 kg - 2.5 kg32 €33 €25 €26 €36 €33 €
2.5 kg - 3 kg32 €33 €25 €26 €36 €33 €
3 kg - 3.5 kg36 €38 €28 €29 €43 €41 €
3.5 kg - 4 kg37 €38 € 28 €29 €43 €41 €
4.5 kg - 5.kg43 €44 €31 €32 €50 €49 €