Delivery and returns

Shipment of your parcel

  • Parcels are usually shipped 2 days after we receive the payment of your order. They are sent by regular post (French post) or by DPD or selected carriers for overseas shippings, to your address. Please note that delivery to points of collect is only available in France. Whatever the delivery option you choose, we will send you a link to track your delivery online.

  • Shipment and postage fees include handling, preparation and postage fees. Handling fees are fixed, while cost of shipment varies according to the total weight of the parcel, the destination, the shipment mode selected and the total price of your order. We recommend that you group all your products in one order as we cannot group to different orders in one delivery. In case of multiple orders, we will charge shipment fees to each of them. The parcel is shipped at your own risk, but we want to ensure you that we take special care of fragile products.

  • Except for DELIVENGO shipments which do not include any insurance and are not liable for reimbursment in case of loss or deterioration, all transport prices include : insurance on transport, delivery at home, customs clearance when applicable. Please note that overseas shipments are limited to 5 kg.

  • All your articles are carefully wrapped and packed in appropriate boxes.

  • However, if for any reason you want to return an article to us, please use the option available in your private space "My account". We will send you all the details and instructions to return the items.

  • Madacha has chosen to re-use existing packaging when possible as we want o contribute in reducing the volumes of cardboard which are thrown away. If you want to know more about our action, please browse our page "about".

SHIPMENT OPTIONS AND PRICES

REGULAR DELIVERY (LA POSTE - COLISSIMO)

France (LA POSTE - COLISSIMO):

  • 5,90 Eur up to 24,99 Eur
  • 6,90 Eur from 25 to 48,99 Eur
  • Free delivery from 49,00 Eur

.

Europe (European Union):

Germany, Belgium, Luxemburg and Netherlands 

  • 7,90 Eur up to 24,99 Eur
  • 10,00 Eur from 25 to 179,99 Eur
  • Free delivery from 180 Eur

.

Italy, Spain, Austria, Portugal, Czech Republic, Denmark

  • 8,90 Eur up to 24,99 Eur
  • 11,90 Eur from 25 to 48,99 Eur
  • 15 Eur from 49 to 179,99 Eur
  • 12 Eur from 180 Eur

.

Finland, Norway, Malta, Greece

  • Prices are in volume weight

xxx

<1.5 kg1.5-3 kg3-3.99 kg4-4.99 kg5-5.99 kg6-6.99 kg7-7.99 kg8-8.99 kg9-9.99 kg10-12 kg
12,50 €16,50 €19,00 €24,00 €27,00 €30,00 €35,00 €37,00 €38,00 €42,00 €

.

European islands and other countries: 

  • Please consult with us (back-to-back invoicing of shipment price and customs proceedings when applicable, depending on your preferred shipment option)

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Switzerland

.

  • 12 Eur up to 24,99 Eur
  • 15 Eur from 25 Eur to 48,99 Eur
  • 20 Eur from 49 Eur to 179,99 Eur
  • 25 Eur above 180 Eur

.

United-Kingdom

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All deliveries to the UK include export customs formalities from 1 January 2021 onwards. Please consider applicable customs franchise when placing your order : as of January 2021, the franchise is 135 GBP for individuals, excluding transport. Customs duties may apply above this amount, or for selected items that may change without notice. Please note that all customs duties and import formalities are to be borne by the addressee, Madacha cannot be held liable for import customs duties or any short-notice change in legislation. In case your order is above known limits, we will contact you prior to shipping your order. 

All orders to the UK are sent with La Poste Colissimo or TNT / Fedex. Please take note that all big or heavy orders will be shipped with TNT / Fedex exclusively. 

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FEDEX / TNT - UK deliveries only

  • 20 Eur up to 24,99 Eur
  • 25 Eur from 25 Eur to 48,99 Eur
  • 27,50 Eur from 49 to 99,99 Eur
  • 29,50 Eur from 100 to 124,99 Eur
  • 35 Eur from 125 Eur

.

La Poste Colissimo

  • 15 Eur up to 24,99 Eur
  • 17,50 Eur from 25 to 48,99 Eur
  • 25 Eur from 49 to 179,99 Eur
  • 30 Eur from 180 Eur

.

FAST DELIVERY - DPD - Not applicable for islands

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France:

  • 6,90 Eur up to 48,99 Eur
  • Free delivery from 49,00 Eur

.

Europe:

  • Germany, Belgium, Luxemburg, Netherlands: 
  • 9,90 Eur up to 24,99 Eur,
  • 12,90 Eur from 25 to 48,99 Eur
  • 13,90 Eur from 49 Eur to 179,99 Eur
  • 14,90 Eur from 180 Eur

.

  • Austria, Spain, Italy,czech Republic, Denmark: 
  • 11,90 Eur up to 24,99 Eur,
  • 14,90 Eur from 25 to 48,99 Eur
  • 18 Eur from 49 Eur to 179,99 Eur
  • 24 Eur from 180 Eur

.

DELIVERY AT PICK-UP STATION (only available in France, except islands)

  • 5,90 Eur up to 48,99 Eur
  • Free delivery from 49 Eur

.

1-DAY DELIVERY WITH CHRONOPOST (FRANCE ONLY, EXCEPT ISLANDS)

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  • 14 Eur up to 29,99 Eur
  • 15 Eur from 30 to 99,99 Eur
  • 18 Eur from 100 to 149,99 Eur
  • 20 Eur above 150 Eur.

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xxx

4. Other countries: shipment price on request, and according to applicable legislation. Please find here under an overlook on overseas shipments for selected countries:

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Weight

Australia

Canada

USA

Russia

< 0,499 kg

19 €

19 €

15 €

15 €

0,5-0,999 kg

22 €

21 €

20 €

19 €

1-1,499 kg

30 €

30 €

30 €

25 €

1,5 à 1,999 kg

30 €

35 €

35 €

25 €

2 à 2,499 kg

36 €

40 €

40 €

33 €

2,5 à 2,999 kg

36 €

40 €

40 €

33 €

3 à 3,499 kg

43 €

45 €

45 €

41 €

3,5 à 3,999 kg

43 €

45 €

45 €

41 €

4 à 4,499 kg

50 €

50 €

50 €

49 €

4,5 à 5 kg

50 €

50 €

50 €

49 €

xxx